Here are some important FAQ's on the Loyalty Program:
What products are available as part of the program?
The program allows you to set up subscriptions for "consumable" products, which are consumed over a relatively short period of time and frequently replaced. The Scentsy Fragrance consumable products that are part of the program include Scentsy Bars, Scent Circles, Scentsy Room Sprays, Scent Paks, Travel Tins, Light Bulbs, and all Scentsy Layers products, including Laundry Care, Bath & Body, Sun Care, and Purse & Pocket.
How do rewards points accumulate?
You will receive one “point” for each dollar spent in the program. Orders of $50 or more will earn an additional 10 reward points.
What can rewards points be used for?
For every 150 points earned on any subscription for a single brand, you will receive a credit for one half-price item. ½ priced items credits may be redeemed on consumable products within the same subscription brand, on your subscription page my Personal Website (PWS).
Are there any restrictions on how to use earned half-price item credits?
Your ½ priced item credits must be used for consumable products within the original subscription brand and may not be used on certain promotional items.
Can ½ priced item credits be redeemed on multi-packs?
Yes, as long as all items in the multi-pack are consumable products eligible for the program.
Do ½ priced item credits expire?
No. ½ priced item credits can be redeemed at any time.
Is there a limit to how many ½ priced item credits I can accumulate?
No. You may accumulate as many half-price item credits as you wish.
How do I set up a new subscription?
You can set up new subscriptions through my PWS. Each brand will require its own subscription.
Can I edit my existing subscriptions?
Of course! You may edit existing subscriptions by accessing your subscriptions page through my PWS: You may change the address to which product will be shipped, change order contents, change payment method, change the day of the month you want orders processed, change the frequency of shipments, choose to skip a shipment, or cancel your subscription.
When can subscriptions be edited?
Subscriptions can be edited at any time. To have changes go into effect for the upcoming shipment, however, you need to submit any changes prior to payment processing. Orders will ship within 10 business days of processing.
If you modify a subscription after payment processing, processed shipments will still be sent to the address on file at the date of the processing and you will be charged for the shipped product. Subsequent shipments will take into account any modifications.
Can multiple products be bundled in one subscription?
Yes. Multiple products can be bundled into one subscription, and items scheduled with the same shipping frequency will be combined into one shipment. Separate subscriptions must be set up for each brand.
Are subscription items eligible for any specials that may be going on?
If a subscription item becomes discounted, the discount will apply at the time the order is processed; however, promotions that require selection of additional product cannot be processed through the program.
What happens if the credit card associated with a subscription is declined?
When a credit card associated with a subscription order is declined, Scentsy will try to process the order two more times. You will be notified after each processing attempt. If a card is declined a third time, the subscription will be deactivated. To reactivate a subscription, you'll need to visit the my subscription page to update your credit card information and reactivate the subscription. Items in a subscription will not be shipped until the subscription is reactivated.
How do I log in to view my subscriptions page?
You can log in to view your subscriptions page through my PWS.
When are subscriptions shipped?
Shipments may be set at 1-, 2-, or 3-month intervals; the intervals may vary by item. You may also select the day of the month you want a product shipment to process (excluding the 1st, 30th, or 31st day of the month). In February, shipments scheduled to process on the 28th and 29th will process on the next-to-last day of the month (either the 27th or 28th).
Do products within the same subscription need to be shipped on the same schedule?
No. Each separate product can be set to ship on its own schedule.
What happens if an unavailable item is part of a multi-pack included in my subscription?
If you have a multi-pack included in your subscription that includes an unavailable item, you will receive an email alerting you that the item is no longer available. You may then edit your subscription to remove the remaining multi-pack items and, if you wish, instead add something else. If you choose to leave the remaining multi-pack items in your subscription, they will ship at full price.
Questions on the Loyalty Program? Call or email me and I will be happy to help!